neko9Privacy Policy

This page describes what we collect when you use neko9 and how we keep that data protected. We at neko9 take your privacy seriously and operate according to data protection principles: we collect only what we need, we use it only for stated purposes, and we keep it secure and confidential. Our privacy practices apply to all users of our platform — whether you access neko9 from Jakarta, Surabaya, Bandung, Medan, or any other supported location.

We collect personal information when you register an account, make deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), engage with Liga 1, Piala AFF, Champions League, or other markets, and interact with our support team. We use this information to verify your identity, process payments, prevent fraud, and provide customer support. We do not sell your data to third parties, and we respect your rights to access, correct, or delete your personal information.

By using neko9, you consent to this privacy policy. If you have questions about how we handle your data, our support team is available to assist.

What Data We Collect on neko9

We at neko9 collect personal information in several categories. When you register, we collect your name, email address, phone number, date of birth, and country of residence. These details are required to open your account and verify your identity. During our Know Your Customer (KYC) process, we ask you to upload government-issued identification (such as a national ID, passport, or driver's licence) and proof of residence (such as a utility bill, bank statement, or rental agreement). We use these documents to confirm your identity and comply with anti-money-laundering regulations.

When you fund your account, we collect payment information. We do not store full payment card details — our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle that securely. We record the date, amount, and payment method of each deposit and withdrawal, along with any transaction reference numbers. When you engage with Liga 1, Piala AFF, Champions League, or other markets on neko9, we log your bets, outcomes, and account balance changes. This transaction history is stored in your account for your reference and our compliance records.

We also collect technical information. When you access neko9, our servers log your IP address, browser type, device type, and pages visited. We use cookies to remember your login session and preferences. We may also collect information about how you interact with our platform — which markets you view, how long you spend on each page, and whether you complete account verification. This technical data helps us improve neko9's performance and user experience.

How We Use Your Data on neko9

We use the personal information we collect for specific, stated purposes. First, we use it to verify your identity and prevent fraud. Our neko9 KYC process confirms that you are a real person of legal age and that you are not on any sanctions lists. Second, we use payment information to process your deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and to detect unusual transaction patterns that may indicate fraud.

Third, we use your account activity data to settle bets, calculate winnings and losses, and maintain your account balance. Fourth, we use technical data to improve our neko9 platform — analysing server performance, identifying bugs, and understanding user behaviour so we can design better features. Fifth, we use your contact information to send you important notices about your account, such as password resets, account suspensions, or policy changes.

We do not use your data for marketing emails unless you opt in explicitly. We do not share your personal information with third parties except where legally required (such as to comply with law enforcement requests or regulatory investigations). We may share anonymised, aggregated data with analytics partners to understand how neko9 is used overall, but this data cannot identify you personally.

Third-Party Processors and Data Location

Our neko9 platform relies on third-party service providers to function. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle deposits and withdrawals and have access to payment-related data. Our hosting provider maintains the servers where neko9's platform runs and your data is stored. Our email provider sends account notifications and support responses. Each of these providers has signed data processing agreements with us, requiring them to protect your data according to privacy standards comparable to our own.

We store data both on servers within Indonesia and on cloud infrastructure that may be located outside your jurisdiction. By using neko9, you acknowledge that your data may be processed in countries with different data protection laws than your own. We apply encryption and access controls to protect your data regardless of location. If you are concerned about data being transferred outside your jurisdiction, please contact our support team for clarification.

We at neko9 believe that privacy is a right, and we manage your personal data with care, transparency, and respect for your control.

How We Protect Your Data on neko9

We at neko9 use industry-standard security measures to protect your personal information. All data transmitted between your device and our neko9 servers is encrypted using HTTPS/TLS protocols. Your password is hashed (one-way encrypted) so that even our staff cannot read it. Payment details are tokenized — we store a reference to your payment method, not the actual payment information. Access to your personal data is restricted to neko9 staff who need it for legitimate purposes, such as account verification, payment processing, or customer support.

We conduct regular security audits to identify vulnerabilities and patch them promptly. We maintain firewalls and intrusion-detection systems to prevent unauthorized access to our servers. We do not retain your data longer than necessary — once KYC verification is complete and your account is inactive for a defined period, we delete or anonymise old documents. However, we may retain some data longer if required by law (such as anti-money-laundering regulations that require a seven-year record retention).

Despite our security efforts, no system is completely risk-free. If we discover a data breach affecting neko9, we will notify affected users promptly and describe what happened, what data was exposed, and what steps we are taking to remedy it. We encourage you to monitor your neko9 account and contact our support team immediately if you notice suspicious activity.

Your Rights Regarding Data on neko9

We respect your rights as a data subject. You have the right to access your personal information — you can request a copy of all data we hold about you, and we will provide it within a reasonable timeframe. You have the right to correct inaccurate data — if your address or contact information is wrong, you can update it anytime in your neko9 account settings or by contacting support. You have the right to request deletion of your data, subject to legal retention requirements.

You also have the right to withdraw consent. If you consented to neko9 marketing emails, you can unsubscribe anytime by clicking the unsubscribe link in those emails or by contacting our support team. You have the right to lodge a complaint with a data protection authority in your jurisdiction if you believe we have violated your privacy rights.

Cookies and Tracking on neko9

We at neko9 use cookies to enhance your experience on our platform. Session cookies remember that you are logged in, so you do not have to re-enter your credentials on every page. Preference cookies remember your settings, such as preferred language or interface theme. Analytical cookies allow us to track how users interact with neko9 — which markets are most popular, where users drop off, and how performance varies across devices.

Most browsers allow you to control cookies through settings. You can disable cookies entirely, but this may limit neko9 functionality — for example, you may be logged out after each page load. We do not use third-party tracking pixels or cookies from advertisers on neko9. We do not sell cookie data to data brokers. Our cookie use is limited to improving your experience and our platform performance.

Summary: Our neko9 Data Protection Commitment

We at neko9 collect personal, payment, and technical information to operate our platform, verify your identity, process deposits and withdrawals, and improve your experience. We protect this data using encryption, access controls, and regular security audits. We do not sell your information to third parties, and we use it only for stated purposes. We respect your rights to access, correct, and delete your data, subject to legal requirements.

Our neko9 privacy practices are transparent: we explain what we collect, how we use it, and how we protect it. If you have questions or concerns about your data, contact our support team. If you are unhappy with our response, you can lodge a complaint with your local data protection authority. We welcome your feedback and are committed to respecting your privacy throughout your engagement with neko9.